Last Updated: July 2025 

Suzhou Ribo Life Science Co., Ltd. (hereinafter referred to as "Ribo" or "we") understands the importance of privacy to you and respects your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting your Personal Data to  Ribo. 

This Policy applies to websites owned and operated by Ribo with servers located within Mainland China. It describes how Ribo processes information collected through its websites, including what information is collected, how such information is used, with whom it is shared, and how it is protected. This Policy is formulated primarily in accordance with the Cybersecurity Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, and the Data Security Law of the People's Republic of China. 

This Policy explains how we process your Personal Data. However, it may not cover all possible data processing scenarios. Ribo websites may contain links to other websites. Ribo assumes no responsibility for the privacy practices or content of these other websites. 

The main purposes of this Policy are to help you understand: 

1. How Ribo Collects and Uses Your Personal Data 

2. How  Ribo Uses Cookies and Similar Technologies 

3. How Ribo Discloses Your Personal Data 

4. How to Access or Modify Your Personal Data 

5. How Ribo Protects and Retains Your Personal Data 

6. How Ribo Handles Children's Personal Data 

7. Third-Party Providers and Their Services 

8. How Your Personal Data is Transferred Globally 

9. How this Policy is Updated 

10. How to Contact Ribo 

 

1. How Ribo Collects and Uses Your Personal Data 

"Personal Data" in this Policy refers to information that, used alone or in combination with other information, can be used to identify an individual. Such data may be submitted directly by you when using our websites or interacting with us. For example, when you create aRibo account (if applicable), contact us for support, or when we obtain it by recording how you interact with our websites (e.g., through technologies like Cookies, or by receiving usage data from software running on your device). Where permitted by law and on a “need-to-know” basis, we may also obtain data about you from public and commercial third-party sources. 

The data we collect depends on how you interact with Ribo, including data obtained through your visits to our websites (e.g., via technologies like Cookies), such as device type, browser version, IP address, etc. It also includes data you provide when contacting us, such as name, contact phone number, email address, etc. In certain scenarios, we also collect information you provide to us and the content of messages you send us, such as search queries you enter or questions or information provided to obtain customer support. In some cases, you may choose not to provide Personal Data to Ribo. However, if you choose not to provide such information, Ribo may not be able to provide you with comprehensive feedback or effectively respond to or resolve your issues.  

We may use your Personal Data for the following purposes: 

(a) Creating an account (if applicable) 

 

(b) Contacting you (subject to your consent); sending you information about products that may interest you; inviting you to participate in Ribo activities, market research, or satisfaction surveys; or sending you marketing information. If you do not wish to receive such information, you can unsubscribe at any time. 

 

(c) Sending you important notices, such as notifications about operating system or application updates and installations. 

 

(d) Providing you with a personalized user experience and personalized content. 

 

(e) Authenticating and managing suppliers and business partners, communicating with them, or conducting business. 

 

(f) Conducting internal audits, data analysis, and research to improve our products. 

 

(g) Analyzing business operational efficiency and measuring market share. 

 

(h) Troubleshooting errors when you choose to send us error details. 

 

(i) Synchronizing, sharing, and storing data you upload or download, and executing the data required for uploads and downloads. 

 

(j) Protecting the security of our products and customers or users, and executing and improving our loss prevention and anti-fraud programs. 

 

(k) Complying with and enforcing applicable legal requirements, relevant industry standards, or our policies. 

Ribo may also collect and use “non-identifiable data”. Non-identifiable data refers to data that cannot be used to identify an individual. For example, Ribo collects aggregated statistics, such as website traffic. Ribo collects such data to understand how users use its websites and products. This enables Ribo to improve its business and better meet customer needs. Ribo may decide, at its discretion, to collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will make reasonable efforts to isolate your Personal Data from non-identifiable data and use the two types of data separately. If Personal Data is mixed with non-identifiable data, it will still be treated as Personal Data. 

When Ribo processes your Personal Data, we will do so based on appropriate lawful grounds as required by applicable laws, including: 

• Processing your Personal Data based on necessity principle when responding to your requests; 

• Processing your Personal Data based on your consent; 

• Processing your Personal Data based on our or a third party's legitimate interests, for purposes such as contacting you, conducting marketing or market research, improving our products, or executing and improving our loss prevention and anti-fraud programs. These legitimate interests include enabling us to manage and operate our business more effectively; protecting the security of our business, systems, products, and customers; internal management, compliance with internal policies and processes; and other legitimate interests described in this Policy; 

• We may also process your Personal Data based on compliance with and enforcement of legal obligations. 

2. How Ribo Uses Cookies and Similar Technologies 

2.1 Cookies 

To ensure the normal operation of our websites, we may sometimes store small data files called “Cookies” on your computer or mobile device. A Cookie is a plain text file stored on your computer or mobile device by a web server. The contents of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, site name, and some numbers and characters. With the help of Cookies, websites can store data such as user preferences to better serve users. 

Ribo uses Cookies for the same reasons most websites or internet service providers do, namely to improve the user experience. Cookies allow websites to remember a user's single visit (using session Cookies) or multiple visits (using persistent Cookies) and save settings (e.g., language, font size, and other browsing preferences for the computer or mobile device). This means users do not need to reconfigure their preferences each time they visit. If a website does not use Cookies, it will treat each user opening a webpage as a new visitor. For example, if you log in to a website and then navigate to another page on the same site, the site won't recognize you, and you will be logged out again. Ribo does not use Cookies for any purpose beyond those described in this Policy. You can manage or delete Cookies based on your preferences. For details about Cookies, please visit AboutCookies.org. 

Additionally, we may use local storage objects (LSOs) such as Flash cookies and HTML5 to store content information and preferences. Vendors and partners who provide certain features or display advertisements on our websites based on your web browsing activities may also use LSOs like HTML5 to collect and store information. Various browsers may offer their own management tools for deleting HTML5 LSOs. 

You can clear all Cookies saved on your computer. Most web browsers have features to block Cookies. However, if you do so, you will need to manually change your user settings each time you visit our websites. 

3. How Ribo Discloses Your Personal Data 

In cases where certain services are provided by Ribo's authorized partners, Ribo may share your Personal Data with such partners as described in this Policy. Furthermore, as an globalized company, we may share Personal Data between Ribo's websites in different languages. 

Ribo may also disclose your Personal Data to relevant law enforcement agencies or other government authorities when required by applicable law or in response to legal processes. Ribo may also disclose your data where reasonably necessary, such as to execute contracts, and where we believe disclosure is necessary and appropriate to prevent physical harm or financial loss or to investigate potential or actual illegal conduct. 

4. How to Access or Modify Your Personal Data 

You should ensure that all Personal Data you submit is accurate. Ribo will make reasonable efforts to maintain the accuracy and completeness of Personal Data and to update such data in a timely manner. 

Where required by applicable law, you may have the right to access and obtain specific Personal Data we hold about you, request us to update or correct your inaccurate Personal Data, object to or restrict our use of your Personal Data, and request us to delete your Personal Data. For security purpose, you may need to provide a written request. If we have reasonable grounds to believe that such requests are deceptive, unfeasible, or would infringe the privacy rights of others, we may refuse the request. 

Where required by applicable law, when Ribo processes your Personal Data based on your consent, you also have the right to withdraw your consent at any time. However, the withdrawal of consent will not affect the lawfulness or effectiveness of our processing of your Personal Data based on your consent before the withdrawal, nor will it affect our processing of your Personal Data based on other appropriate lawful grounds. 

5. How Ribo Protects and Retains Your Personal Data 

 Ribo takes Personal Data security seriously. We implement appropriate physical, administrative, and technical safeguards to protect your Personal Data from unauthorized access, disclosure, use, modification, damage, or loss. For example, (a) we use encryption technology to ensure data confidentiality; (b) we use protective mechanisms to prevent data from malicious attacks; (c) we deploy access control mechanisms to ensure that only authorized personnel can access Personal Data; and (d) we conduct security and privacy protection training sessions to enhance employees' awareness of the importance of protecting Personal Data. 

We will make reasonable efforts to protect your Personal Data. However, please note that no data transmitted over the internet can be guaranteed to be 100% secure. Therefore, while we take appropriate measures to protect your personal information, Ribo cannot ensure or warrant the security of any information you provide to us or obtain from our websites, and you use our websites at your own risk. Information on how to report security issues, concerns, or potential incidents to Ribo and the Ribo Information Security Team can be found by contacting us at office@ribolia.com at any time. In the event of a personal information security incident, we will notify you and report to the competent authorities in accordance with legal requirements. 

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. As retention periods may vary depending on different scenarios, the criteria we use to determine retention periods include (a) the time needed to achieve the business purpose for retaining the Personal Data, including providing products, maintaining corresponding transaction and business records, controlling and improving product quality, ensuring system and product security, responding to potential user inquiries or complaints, troubleshooting, etc.; (b) whether the user has consented to a longer retention period; and (c) whether there are special legal or contractual requirements for retaining data. We will retain your registration information for as long as your account is necessary to provide services to you (if applicable). You may also choose to deregister your account. After you deregister your account, we will cease providing products and services based on that account (if applicable) and, in the absence of specific legal requirements, delete your corresponding Personal Data. 

6. How Ribo Handles Children's Personal Data 

Our websites are primarily intended for adults. Children may not create their own user accounts (if applicable) without the consent of a parent or guardian. For children's Personal Data collected with parental or guardian consent, we will only use or disclose this data as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child. If Ribo discovers that it has collected a child's Personal Data without obtaining verifiable parental or guardian consent beforehand, it will take steps to delete the relevant data as soon as possible. 

7. Third-Party Providers and Their Services 

To ensure a smooth browsing experience, you may receive content or web links from third parties outside Ribo and its partners (hereinafter referred to as "Third Parties"). Ribo has no control over such Third Parties. You can choose whether to access links, content, products, and services provided by Third Parties. 

 Ribo cannot control the privacy and data protection policies of Third Parties. Such Third Parties are not subject to this Policy. Before submitting personal information to Third Parties, please refer to their privacy policies. 

8. How Your Personal Data is Transferred Globally 

Ribo is a globalized company. Where permitted by law, we may share your personal information within Ribo (including subsidiaries and affiliates) or with our suppliers and business partners, and may transfer the information to other countries or regions where we operate. Furthermore, as we may not have data centers in your country, your Personal Data may also be transferred to data centers outside your country for storage. In such cases, Ribo will take measures to ensure that the data we collect is processed in accordance with the requirements of this Policy and applicable laws.  

9. How this Policy is Updated 

Ribo reserves the right to update or modify this Policy from time to time. If this Policy is updated, we will post the latest version on our websites. If we make significant changes to this Policy, we may also notify you of the changes through various channels, for example, by posting a notice on our website or sending you an email (to the email address specified in your account). Where required by applicable data protection laws, we will also seek your consent for any significant changes affecting how we use your personal information. We recommend that you check this page periodically for the latest information on our privacy practices. 

10. How to Contact Ribo 

If you have any questions, comments, or suggestions, please contact us. We will respond in a timely manner. If you are not satisfied, you can also complain via: office@ribolia.com. 

When Ribo processes your Personal Data in accordance with this Policy, the Ribo entity responding to your request or contacting you is the controller of the relevant Personal Data.